Frequently Asked Questions

Welcome to the Alamgo FAQ page. Here you'll find answers to common questions about our home and garden products, ordering, shipping, payments, returns, and customer support. If you need further assistance, our team is happy to help.

1. What products does Alamgo sell?

Alamgo offers a selection of practical products for your home and garden. Our collection includes garden storage sheds, barbecues, ovens, food processors, multi-cookers, and other useful household essentials. We're here to help you find products that suit your space and everyday needs.

2. Where does Alamgo deliver?

We currently deliver to addresses within the United Kingdom. Please ensure that your delivery address is complete and accurate when placing your order.

3. How much does shipping cost?

Shipping is always free for eligible deliveries within our UK shipping area. No standard shipping fee is added to your order at checkout.

4. How long does delivery take?

Our estimated standard delivery timeframe is 3–5 business days. Delivery times may vary depending on product availability, the destination, and courier operations. If your order has not arrived within the expected timeframe, please contact us for assistance.

5. How can I track my order?

Where tracking is available, you can find your tracking details in the relevant dispatch notification or order communication. If you have not received tracking information or need an update, email info@alamgo.co.uk with your order number.

6. Can I return a product?

Yes. Alamgo accepts eligible returns within 30 days. Please contact our customer service team before sending an item back so we can provide the appropriate return instructions. Your statutory consumer rights remain unaffected.

7. Do I have to pay for return shipping?

No. Return shipping is free for eligible returns. Please contact us before arranging a return so that we can explain the correct process, particularly for large or bulky products such as garden sheds and appliances.

8. When will I receive my refund?

Once your returned item has been received and assessed, we'll notify you of the outcome and arrange any approved refund. Refunds are issued to the original payment method wherever possible. The time it takes for the funds to appear may depend on your payment provider or bank. Statutory refund deadlines apply where relevant.

9. What should I do if my product arrives damaged or incorrect?

Please email info@alamgo.co.uk with your order number, a description of the issue, and photographs where possible. Our team will review the matter and explain the appropriate next steps. Your rights concerning faulty, damaged, or incorrectly described products are protected by applicable law.

10. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We'll do our best to help if the order has not yet been dispatched. If it has already been dispatched, you may need to follow the applicable cancellation or return process. Statutory cancellation rights may also apply to online purchases.

11. What payment methods can I use?

Available payment methods are displayed at checkout. Accepted options may vary depending on the payment services enabled on our website. Please follow the checkout instructions to complete your purchase securely.

12. How can I contact Alamgo?

You can contact our team using the details below:

Email: info@alamgo.co.uk
Phone: +44 (770) 775 34 14
Address: 20 Fox Cres, Oxford, OX1 4UX, United Kingdom

For order-related enquiries, please include your order number so we can assist you efficiently.

Thank you for shopping with Alamgo. We're committed to making your home and garden shopping experience straightforward and convenient.