Terms of service

Last updated: 16 October 2026

1. Introduction

Welcome to Alamgo. These Terms of Service govern your access to and use of our website, alamgo.co.uk, and the products and services we provide through it.

Throughout these terms, “Alamgo”, “we”, “us”, and “our” refer to our business. “You” and “your” refer to anyone visiting our website, creating an account, placing an order, or otherwise using our services.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing a product.

If you do not agree with these terms, please discontinue using our website.

These terms should be read alongside our Privacy Policy, Return and Refund Policy, and any other applicable policies published on our website.

Nothing in these terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable UK law.

2. About Alamgo

Alamgo operates an online store offering products for the home and garden, including garden storage sheds, barbecues, kitchen appliances, and other practical household products.

Our contact details are:

Business name: Alamgo
Website: https://alamgo.co.uk
Email: info@alamgo.co.uk
Phone: +44 (770) 775 34 14
Address: 20 Fox Cres, Oxford, OX1 4UX, United Kingdom

Our website is intended primarily for customers purchasing products for personal or household use in the United Kingdom.

3. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you place an order on behalf of another person or a business, you confirm that you have the authority to do so.

You agree to use our website only for lawful purposes. You must not:

• Use our website in a way that violates applicable laws or regulations.

• Attempt to gain unauthorised access to our systems or other users' information.

• Introduce malicious software, harmful code, or other disruptive material.

• Interfere with the security, operation, or availability of our website.

• Use false, misleading, or fraudulent information when placing an order.

• Copy, exploit, or misuse website content for unlawful purposes.

We reserve the right to take reasonable and lawful action where misuse of our website is identified.

4. Product Information and Availability

We aim to ensure that product descriptions, photographs, specifications, dimensions, colours, and other information displayed on our website are accurate and up to date.

Product images are provided for illustrative purposes. Actual colours and appearances may vary slightly due to lighting, photography, display settings, or manufacturing variations.

Specifications, included accessories, packaging, and product configurations may vary by model. Please review the individual product listing carefully before purchasing.

We make reasonable efforts to maintain accurate stock and availability information. However, products may occasionally become unavailable or listings may contain errors.

If a product you order becomes unavailable after your purchase, we will contact you to explain the available options. Where we cannot fulfil your order, we will provide an appropriate refund in accordance with applicable law.

Nothing in this section limits your statutory rights concerning goods that are not as described, not of satisfactory quality, or not fit for purpose.

5. Prices and Promotions

All prices displayed on our website are stated in the currency shown at checkout, which is generally British pounds sterling (GBP).

We take reasonable care to ensure that prices are accurate. Prices, promotions, and product availability may change from time to time.

Any change in price will not affect an order that we have already accepted, except where an adjustment is legally justified and agreed with you.

Promotional offers may be subject to specific conditions, availability, and stated validity periods. Where applicable, those conditions will be displayed alongside the offer.

If a clear pricing error occurs, we will contact you before proceeding with the affected order where reasonably possible. If the order cannot lawfully be fulfilled at the displayed price, we will explain the situation and provide the appropriate options, including a refund where required.

6. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products under these terms.

After submitting your order, you may receive an automated email acknowledging that your order has been received. An order acknowledgement does not necessarily mean that your order has been accepted.

We will take reasonable steps to process orders accurately and communicate any issues that arise.

A contract is formed when your order has been accepted by us in accordance with the checkout process and applicable law.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraud, an obvious pricing error, a product becoming unavailable, or an inability to verify essential order information.

If we cancel an order after payment has been taken, we will arrange an appropriate refund. We will not unlawfully refuse to fulfil an accepted order.

Please check your order details carefully before submitting your purchase.

7. Payment

Payment must be completed using one of the payment methods made available at checkout.

By submitting a payment, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

Payments may be processed by third-party payment providers. Their processing of your payment information may be subject to their own terms and privacy policies.

We do not guarantee the availability of every payment method at all times. A payment provider may decline or require additional verification for a transaction.

If your payment is unsuccessful, your order may not be processed until payment has been completed successfully.

8. Shipping and Delivery

Alamgo currently offers delivery to addresses within the United Kingdom.

Our standard delivery terms are:

• Shipping cost: Free.

• Standard delivery estimate: 3–5 business days.

Delivery estimates are provided as a guide and may be affected by circumstances such as courier delays, adverse weather, operational disruptions, or other events outside our reasonable control.

We will take reasonable steps to help ensure that orders are delivered within the applicable timeframe. If we cannot deliver within the agreed period, you will have the rights provided by applicable consumer law.

Please provide a complete and accurate delivery address and contact details when placing your order. Incorrect information may delay delivery.

Some products, including larger garden storage sheds or bulky appliances, may require special delivery arrangements or arrive in multiple parcels. Where applicable, we will provide relevant information about the delivery process.

Risk in the goods will pass to you when you, or a person you designate other than the carrier, takes physical possession of them, subject to applicable law.

Nothing in this section limits your rights if an order is delayed, lost, damaged, or delivered incorrectly.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@alamgo.co.uk.

We will make reasonable efforts to accommodate a request before the order has been dispatched, but changes may not be possible once processing or dispatch has progressed.

For most goods purchased online by consumers in the UK, statutory cancellation rights generally allow you to cancel within 14 days after receiving the goods, subject to legal exceptions.

You may also have additional cancellation rights under our Return and Refund Policy, which provides a 30-day return period.

To exercise a statutory cancellation right, you should clearly notify us of your decision to cancel. Please follow the return instructions provided by our customer service team.

These terms do not remove or restrict any applicable statutory cancellation rights.

10. Returns and Refunds

Our Return and Refund Policy explains how to request a return, receive a refund, and obtain assistance with damaged, defective, or incorrect products.

Alamgo offers a 30-day return period, free return shipping for eligible returns, and no restocking fees, subject to the terms of our Return and Refund Policy and applicable law.

To begin a return, contact:

Email: info@alamgo.co.uk

Please include your order number, the product concerned, and a brief explanation of your request.

We will provide instructions for the appropriate return method. For bulky items, such as garden sheds or large appliances, please contact us before arranging a courier or dismantling the product.

Refunds will be processed in accordance with our published policy and applicable statutory deadlines.

Your statutory rights concerning faulty, damaged, misdescribed, or unsuitable goods remain unaffected.

11. Faulty or Incorrect Products

We take reasonable steps to ensure that products supplied by Alamgo meet applicable legal requirements.

If you receive a product that is faulty, damaged, incorrect, or not as described, contact us at info@alamgo.co.uk.

Please provide your order number and, where possible, photographs or other information showing the issue.

We will assess the matter and explain the available remedies. Depending on the circumstances, these may include repair, replacement, a price reduction, or a refund, as provided by applicable law.

Under the Consumer Rights Act 2015, consumers have statutory rights concerning goods that are not of satisfactory quality, not fit for purpose, or not as described.

Nothing in these terms excludes, limits, or replaces those rights.

12. Product Use and Safety

You are responsible for following the manufacturer's instructions, safety warnings, installation requirements, and maintenance guidance supplied with your products.

For products such as barbecues, garden storage sheds, ovens, food processors, and multi-cookers, please ensure that the product is suitable for its intended use and installed or operated in accordance with the manufacturer's instructions.

Where a product requires professional installation or specialist electrical or other work, we recommend using an appropriately qualified professional.

Do not use a product that appears damaged or unsafe. Contact us if you have concerns about the condition of a product received from us.

This section does not exclude or reduce any legal responsibility that applies to us or the product manufacturer.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, ecommerce technology providers, and external websites.

These third parties may operate under their own terms and privacy policies.

We do not control independent third-party websites and are not responsible for their content or practices, except where applicable law provides otherwise.

The inclusion of a third-party link does not necessarily mean that we endorse the linked website or its services.

14. Intellectual Property

Unless otherwise stated, the content on our website, including text, graphics, logos, page layouts, and other original materials, is owned by or licensed to the relevant rights holder.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, or commercially exploit website content without the appropriate permission, except where permitted by law.

Product names, logos, trademarks, and images belonging to third parties remain the property of their respective owners.

Nothing in this section transfers ownership of intellectual property rights to you.

15. Website Availability and Accuracy

We aim to keep our website available, functional, and up to date. However, uninterrupted access cannot be guaranteed.

We may occasionally update, maintain, modify, or temporarily suspend parts of the website for operational, security, or technical reasons.

We will take reasonable steps to minimise disruption where practical.

We also make reasonable efforts to correct errors and outdated information when identified.

Nothing in this section excludes any legal responsibility that cannot lawfully be excluded.

16. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the preceding paragraph and applicable law, we will not be responsible for losses that are not reasonably foreseeable or that arise outside the scope of our contractual obligations.

Where you purchase products as a consumer, these terms do not remove your statutory rights or any remedies available to you under applicable consumer protection legislation.

If you purchase products for business purposes, any applicable limitations of liability will be subject to the relevant legal requirements and the circumstances of the transaction.

17. Indemnity and Unlawful Use

You agree not to misuse our website or knowingly engage in conduct that unlawfully interferes with our business, systems, or other users.

We may take reasonable and lawful steps to address fraudulent activity, unauthorised access, or other misuse.

Nothing in these terms requires a consumer to indemnify us for matters where such an obligation would be unlawful or unfair under applicable law.

18. Privacy and Personal Information

Our handling of personal information is explained in our Privacy Policy.

When you place an order or contact us, we process relevant personal information to manage your purchase, arrange delivery, provide customer support, process returns and refunds, protect our services, and fulfil applicable legal obligations.

Additional processing may take place where permitted by law or where you have provided the necessary consent.

Please review our Privacy Policy for further details about the information we collect, how it is used, and the rights available to you.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, products, website functionality, or legal obligations.

The latest version will be published on this page with an updated “Last updated” date.

Changes will apply from the date stated in the updated terms, subject to applicable law. Changes will not retrospectively remove rights or alter an existing agreement where doing so would be unlawful.

We encourage you to review these terms periodically.

20. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid or unenforceable provision will be interpreted or adjusted only as far as necessary to comply with applicable law.

21. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to you.

If you are a consumer residing in another part of the United Kingdom, nothing in this section deprives you of any mandatory rights or protections available under the law applicable to your circumstances.

Disputes will be handled by the courts with jurisdiction under applicable law.

22. Contact Information

If you have questions about these Terms of Service, an order, a delivery, a return, or any of our products, please contact us.

Alamgo

Website: https://alamgo.co.uk
Email: info@alamgo.co.uk
Phone: +44 (770) 775 34 14
Address: 20 Fox Cres, Oxford, OX1 4UX, United Kingdom

We appreciate your business and thank you for shopping with Alamgo.