Refund policy

Last updated: 16 October 2026

At Alamgo, we want you to feel confident shopping with us. Whether you are purchasing a garden storage shed, a barbecue, a kitchen appliance, or another product for your home, we want your experience to be straightforward and reliable.

If something isn't right with your order, our returns and refund policy is designed to help you understand your options and how to request assistance.

1. Return Period

You may request a return within 30 days of receiving your order.

To help us process your return efficiently, we ask that:

  • You contact our customer service team before sending any item back.

  • The product is returned with all accessories, components, manuals, and other items supplied with the original order, where applicable.

  • The item is adequately packaged to prevent damage during transit.

  • You provide your order number and a brief explanation of the reason for your return.

Where reasonably possible, products should be returned in their original packaging and in a condition suitable for inspection. However, your statutory rights are not affected if you have handled an item as reasonably necessary to assess its nature, characteristics, and functioning.

2. How to Request a Return

Returning an item to Alamgo is simple. Please follow these steps:

Step 1: Contact our team

Email us at info@alamgo.co.uk with your order number, the product you wish to return, and the reason for your request. If the item is damaged, defective, or incorrect, please include photographs where possible.

Step 2: Receive return instructions

Our customer service team will review your request and provide the appropriate return instructions, including the return arrangements and any information needed to identify your parcel.

Step 3: Prepare your item

Pack the product securely, including any supplied accessories and components. For larger products, such as garden sheds or bulky appliances, please wait for our instructions before arranging collection or dismantling the item.

Step 4: Send the item back

We provide free return shipping for eligible returns. Follow the return instructions supplied by our team so that the item can be returned using the appropriate method.

Step 5: Receive your refund

Once your returned item has been received and assessed, we will notify you of the outcome and arrange your refund in accordance with this policy and applicable consumer law.

Please do not send a return to our business address unless our team has specifically instructed you to do so.

3. Return Shipping Costs

Return shipping is always free for eligible returns.

Alamgo does not charge customers a return shipping fee for approved returns made in accordance with this policy. We will provide the applicable return instructions and explain how the return should be arranged.

Please contact us before independently purchasing postage or arranging a courier. This helps us coordinate the return correctly and avoid unnecessary costs.

If you receive a damaged, faulty, defective, or incorrect product, please contact us as soon as possible. We will work with you to determine the appropriate resolution under this policy and your statutory rights.

4. Refund Policy

Once your return has arrived and been assessed, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method wherever possible. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

We aim to process approved refunds promptly and will comply with all applicable statutory refund deadlines.

For cancellations made under the UK Consumer Contracts Regulations, refunds will generally be issued within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back, whichever occurs first. Other statutory rights and refund deadlines may apply depending on the circumstances.

Any refund will cover the amount you are legally entitled to receive. Where applicable, this includes the standard delivery charge originally paid by you. As Alamgo offers free standard delivery, no standard delivery charge is added to qualifying orders.

5. No Restocking Fees

Alamgo does not charge restocking fees for eligible returns.

You will not be charged a separate administrative or restocking fee simply because you choose to return an eligible product within the applicable return period.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection law.

6. Damaged, Defective, or Incorrect Items

We want every product you receive to match your order and arrive in satisfactory condition.

If your item arrives damaged, has a manufacturing defect, is missing essential components, or differs from the product you ordered, please contact us at info@alamgo.co.uk.

Please include:

  • Your order number.

  • The name of the affected product.

  • A description of the problem.

  • Photographs or other supporting information, where available.

Our team will review the details and explain the available next steps. Depending on the circumstances and your legal rights, the appropriate remedy may include a repair, replacement, refund, or another suitable resolution.

Under the UK Consumer Rights Act 2015, consumers may have specific rights concerning goods that are faulty, not as described, or not fit for purpose. These statutory rights are separate from our voluntary 30-day returns policy and are not reduced by it.

If your product is faulty, please contact us before attempting repairs or disposing of the item.

7. Cancellations and Change of Mind

If you change your mind after placing an order, please contact us as soon as possible at info@alamgo.co.uk.

If your order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment. Once an order has been dispatched, you may need to follow the applicable return procedure.

For most goods purchased online in the UK, consumers have a statutory right to cancel within 14 days of receiving the goods, subject to applicable exceptions. You generally have a further 14 days after notifying the seller of cancellation to return the goods.

Our voluntary 30-day return period provides an additional opportunity to request a return, subject to the terms of this policy. Statutory cancellation rights remain unaffected.

If you exercise a statutory cancellation right, you may be responsible for any legally permitted reduction in the refund where the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning. We will not impose deductions or charges contrary to applicable law.

8. Product Condition and Packaging

For the smoothest return experience, we recommend returning products with their original packaging, instructions, accessories, and components.

Please take reasonable care when preparing your item for return. Products should be packaged securely and protected against damage during transportation.

If a product has been assembled, installed, or used, please contact us before returning it so we can advise you on the appropriate process. This is particularly relevant to large garden storage sheds, barbecues, and built-in kitchen appliances.

We assess returns fairly and in accordance with applicable consumer law. Original packaging requirements will not be used to unlawfully restrict your statutory rights.

9. Exchanges and Replacements

If you would prefer a different product or need a replacement, contact our customer service team at info@alamgo.co.uk.

We will review your request and explain the available options. Exchanges and replacements depend on product availability and the nature of the request.

Where a product is faulty or incorrect, any remedy will be handled in accordance with your applicable statutory rights.

10. Items Not Eligible for Change-of-Mind Returns

Alamgo does not operate a blanket final-sale policy. However, certain goods may be excluded from statutory change-of-mind cancellation rights where a specific legal exception applies.

Depending on the circumstances, exceptions under UK consumer law may include:

  • Goods made to the consumer's specifications or clearly personalised.

  • Sealed goods that are not suitable for return for health protection or hygiene reasons, where unsealed after delivery.

  • Sealed audio or video recordings or computer software, where unsealed after delivery.

  • Other goods or services for which a specific statutory exception applies.

These exceptions apply only where the relevant legal conditions are met. They do not remove consumer rights concerning faulty, damaged, or misdescribed products.

Alamgo does not designate products as final sale merely to remove rights that customers would otherwise have under applicable law.

11. Orders That Arrive in Multiple Parcels

Some products, particularly larger garden storage sheds or products containing multiple components, may arrive in more than one parcel.

If your order appears incomplete, please contact us with your order number and details of the missing component or parcel. Our team will investigate and explain the next steps.

Please allow the stated delivery timeframe for your order and contact us if any expected components have not arrived.

12. Delivery Information

Alamgo currently ships to addresses within the United Kingdom.

  • Shipping cost: Always free.

  • Standard delivery: 3–5 business days.

  • Return shipping: Free for eligible returns.

Delivery estimates are provided as a guide and may be affected by circumstances outside our reasonable control. If you have concerns about a delayed, missing, or damaged delivery, please contact our customer service team.

13. How to Contact Us

If you have questions about returns, refunds, cancellations, damaged items, or replacements, our customer service team is available to help.

Alamgo

  • Email: info@alamgo.co.uk

  • Phone: +44 (770) 775 34 14

  • Address: 20 Fox Cres, Oxford, OX1 4UX, United Kingdom

When contacting us, please include your order number so we can assist you as efficiently as possible.

14. Your Statutory Rights

This policy is intended to explain Alamgo's returns and refund procedures clearly. It does not replace or restrict any rights you may have under applicable UK consumer protection legislation.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

We are committed to handling return and refund requests fairly, transparently, and in accordance with the law.

Thank you for shopping with Alamgo. We appreciate your trust and the opportunity to help you find practical products for your home and garden.