Shipping policy

Last updated: 16 October 2026

At Alamgo, we want every order to arrive smoothly and conveniently. Whether you're purchasing a garden storage shed, a barbecue, a kitchen appliance, or another practical product for your home, we aim to provide a straightforward delivery experience from checkout to arrival.

This Shipping Policy explains where we deliver, our delivery timeframes, shipping costs, order processing, and what to do if you experience a delivery issue.

1. Shipping Destinations

Alamgo currently ships to addresses within the United Kingdom.

When placing an order, please ensure that your delivery address is complete, accurate, and located within our current shipping area.

If you are unsure whether we can deliver to your address, please contact our customer service team before placing your order.

We may update our shipping destinations as our services develop. Any changes will be reflected in this policy or communicated through our Website.

2. Shipping Costs

Shipping is always free on orders delivered within our supported UK shipping area.

We do not charge a standard shipping fee at checkout for eligible deliveries.

The shipping cost for your order will be displayed during checkout, where applicable, before you complete your purchase.

We do not add a separate standard delivery charge after an order has been placed unless a change is lawfully agreed with you.

3. Standard Delivery Time

Our standard delivery timeframe is:

  • Estimated delivery: 3–5 business days.

  • Shipping cost: Free.

  • Delivery destination: United Kingdom.

Business days generally exclude Saturdays, Sundays, and UK public holidays.

Delivery estimates begin in accordance with the order processing and dispatch arrangements applicable to your purchase. The actual arrival date may vary depending on product availability, courier operations, the delivery address, and other circumstances.

We aim to deliver orders within the stated timeframe and will take reasonable steps to communicate any significant delays.

4. Order Processing

After you place an order, we begin processing the information required to prepare it for dispatch.

Order processing may include payment confirmation, order verification, product preparation, packaging, and coordination with the relevant fulfilment or delivery provider.

Processing and dispatch times may vary depending on the product and its availability.

You will receive any order confirmation or dispatch information applicable to your purchase. If additional information is required to process your order, our customer service team may contact you.

Please ensure that the email address and telephone number provided at checkout are correct so that we can contact you if necessary.

5. Tracking Your Order

Where tracking information is available, it will be provided through the relevant order confirmation, dispatch notification, or delivery service.

Tracking updates may take some time to appear after a parcel has been handed to the carrier.

If you have not received tracking information or are unsure about the status of your order, please contact us at info@alamgo.co.uk with your order number.

Our team will help you check the available information and explain the next steps.

6. Large and Bulky Products

Some Alamgo products, including garden storage sheds and larger household appliances, may require special handling or delivery arrangements due to their size, weight, or packaging.

Depending on the product, your order may:

  • Arrive in multiple parcels.

  • Be delivered by a specialist carrier.

  • Require additional coordination for delivery.

  • Include separate packages containing components or accessories.

If your order arrives in multiple parcels, the parcels may not necessarily arrive at the same time.

Please check the product listing and any delivery information supplied with your order. If you are uncertain about the delivery arrangements for a large or bulky item, contact us before ordering.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Before completing checkout, please verify your:

  • Full name.

  • House number and street address.

  • Town or city.

  • Postcode.

  • Contact email address.

  • Telephone number.

If you notice an error after placing your order, contact us as soon as possible at info@alamgo.co.uk.

We will make reasonable efforts to correct the information before dispatch. However, once an order has been handed to a carrier, changes may not be possible.

If an incorrect address causes a delivery problem, we will work with you and the delivery provider to identify an appropriate solution. Your statutory rights will remain unaffected.

8. Delayed Deliveries

Although we aim to deliver within 3–5 business days, delays may occasionally occur due to circumstances such as:

  • Courier or transport disruptions.

  • Adverse weather conditions.

  • Public holidays.

  • Unexpected demand or fulfilment delays.

  • Incorrect or incomplete delivery details.

  • Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@alamgo.co.uk.

Include your order number and any available tracking details. We will review the available information and assist you with the next steps.

If a delivery delay becomes significant, you will retain any cancellation or refund rights available under applicable consumer law.

9. Lost or Missing Orders

If your order has not arrived and the tracking information is unavailable, unclear, or indicates a potential delivery problem, please contact our customer service team.

We will review the order details and, where appropriate, investigate with the relevant delivery provider or fulfilment partner.

If an order is confirmed to be lost, we will work with you to determine the appropriate resolution in accordance with applicable law. Depending on the circumstances, this may involve a replacement or refund.

Please do not assume that an order is lost solely because tracking has not updated immediately after dispatch. Contact us so we can review the available information.

10. Damaged Deliveries

Please inspect your delivery when reasonably possible after it arrives.

If your product arrives visibly damaged, appears to have been mishandled during transport, or contains damaged components, contact us at info@alamgo.co.uk.

To help us investigate the issue, please provide:

  • Your order number.

  • The name of the affected product.

  • A description of the damage.

  • Photographs of the packaging and product, where possible.

Our team will review your request and explain the available options.

If you receive a damaged, defective, or incorrect item, your rights under applicable consumer protection legislation remain unaffected. You are not required to give up statutory rights simply because you did not report damage immediately.

11. Incorrect or Incomplete Orders

If you receive the wrong product, discover that an item is missing, or find that essential components have not arrived, please contact us.

Send an email to info@alamgo.co.uk with your order number and details of the issue.

Some products may arrive in separate parcels, so please check the available tracking information before assuming that an entire order is incomplete.

We will review the situation and help arrange an appropriate resolution, which may include delivery of missing components, a replacement, or a refund where applicable.

12. Delivery Responsibility

We take reasonable steps to ensure that orders are delivered to the correct address.

Under applicable UK consumer law, responsibility for goods generally passes to the customer when the customer, or a person designated by the customer other than the carrier, takes physical possession of the goods.

If you arrange your own carrier independently of our delivery arrangements, different rules may apply.

If your order has been delivered to the wrong address, has gone missing before receipt, or presents another delivery concern, please contact us so we can investigate.

Nothing in this policy limits any statutory rights you may have concerning delivery, non-delivery, or loss of goods.

13. Changes to Shipping Arrangements

We may update our shipping arrangements as our products, fulfilment operations, or delivery services change.

Any applicable shipping costs and available delivery options will be shown at checkout before you complete your order.

Changes to this policy will not retrospectively remove rights relating to orders already placed or agreements already formed where doing so would be unlawful.

14. Contact Us About Shipping

If you have questions about delivery times, tracking, shipping destinations, damaged parcels, missing orders, or large-item delivery arrangements, our customer service team is available to assist.

Alamgo

When contacting us about an existing order, please include your order number so that we can assist you efficiently.

Thank you for choosing Alamgo. We appreciate your trust and aim to make every delivery as straightforward and convenient as possible.